Free shipping and returns

Payment, Shipping & Returns

What are my payment options?

Furö Studios accepts Visa, Mastercard and American Express.

For credit card payments, please note that your billing address must match the address on your credit card statement. If you are missing your preferred payment option, please contact us and we will look into it.

If you have a promotion code, insert it at checkout.

What are the shipping methods and costs?

Furö Studios offers free standard shipping to all orders within Europe, see below for shipping times.

International orders above 1 kg are shipped with DHL, lighter orders are sent with conventional mail. Orders within Sweden are shipped with PostNord.
Express Shipping cost depends on weight and destination, starting at €11,5.
All orders with Express Shipping are delivered by DHL.

What are the shipping times?

Orders are processed during working days, i.e. Monday - Friday, excluding holidays. Please note we do not ship and/or deliver on weekends. We will expedite all orders ASAP. Orders placed before 10 am CET on business days are normally shipped the same day. From the time an order leaves our warehouse the following shipping times apply:

To Sweden and Denmark:
Standard shipping - 1 to 2 working days
Express shipping - 1 working day

To Germany, Netherlands and United Kingdom:
Standard shipping - 2 to 4 working days
Express shipping - 1 working day

To France:
Standard shipping - 3 to 5 working days
Express shipping - 1 working day

To Norway:
Standard shipping - 2 to 6 working days
Express shipping - 1 working day

Please note that for some very remote areas additional shipping time may apply.

While almost all orders are delivered within the specified times Furö Studios cannot be held responsible for unanticipated delivery delays beyond our control.

My home country is not listed above, but I would still like to place an order. Is this possible?

We can do our very best to make it happen! Contact us and give us your full delivery address. We promise to look into it!

When will I be charged for my order?

The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping.

When is my order sent?

We try to expedite our orders as soon as possible. Orders received before 10 am CET on business days are normally shipped the same day.

What are the tax and duty costs?

All prices include VAT. For orders within the European Union and to Norway, no additional tax or duty will apply.

For orders outside of the European Union additional tax and duty may apply upon delivery. Please contact your local customs to get information on how this might affect you. Please note that if delivery is impossible, we cannot compensate for such costs.

At this time, we are unable to provide a tax-back service.

Where can I check my order status?

As soon as your order is shipped, we will send you a shipping confirmation by email with the name of the used distributor (DHL or PostNord) and tracking number. Through the distributor website you can track your order and see its current location. On occasion, the distributor may also contact you during the process with additional delivery information.

Is it safe to order from the Furö Studios website?

Yes. We protect any information given to us and use SSL (Secure Socket Layer) encryption to protect all transactions between our server and our customers.

How do I change or cancel an order?

Until you have clicked the “confirm payment” button at checkout, you can quit the process at any time without being charged. If you have already paid and received a confirmation email, you cannot change or cancel an order directly. If you wish to cancel a paid order, please contact us ASAP and if we haven’t shipped it yet we will be able to cancel it and issue a refund. If the order has been shipped you will have to return it instead, see below for instructions.

How do I return an order?

If you change your mind and decide to return your product, no problem! You are eligible for a full refund if your unused item is returned within 14 days in its original condition with its original packaging, exchange label and receipt. Please don’t return an item without contacting us. Get in touch here.

All returns are free of charge and must be notified to us within 14 days of delivery date. The returns must be accompanied by proof of payment. Before returning your item, get in touch through our contact form. Let us know the product you are returning and the reason behind it. Our customer service will then get in touch with all the necessary instructions.

How long does it take to get a refund?

We will issue the refund within 7 days of receiving the refunded product, and we will send you an email once it´s done. Please note that banks sometimes require additional time to process the transaction. The refunded money might therefore take slightly longer to show up on your bank statement.

How do I exchange an item?

We do not provide exchange services. If you would like to exchange an item, please return it as described above. Then place a new order.

What happens if I get a faulty product?

Even though our products have gone through extensive quality testing during production, fabrication defects may occur. Should your product be faulty in some way, please contact us and clearly explain what’s faulty and we will do our best to remedy the situation.